Refund timelines: If we are obliged to refund your booking price following a cancellation, the refund will be processed immediately. By law, the payment must reach you within a maximum of 14 days from the date of the cancellation
No "Cooling-Off" period for distance bookings: Since our package tours are booked via distance communication (e.g., e-mail, phone, website, or social media), please note that you do not have a statutory right of revocation (retraction) under German Civil Code once the booking is confirmed
A legal right of revocation only applies if the package contract was signed outside of physical business premises and without your prior order
Transferring your booking to someone else: If you are unable to travel, you have a statutory right to transfer your travel contract to another person. You can present a substitute participant who will take your place on the cruise, subject to contractual adjustments
-Cancellation Compensation: If you decide to cancel your trip, Ventura TRAVEL (operating Rivertours) reserves the right to charge either standard cancellation lump sums or a specifically calculated compensation based on expenses saved and other potential uses of your booking
You can find more information here : https://www.rivertours.com/terms
Ja, wenden Sie sich einfach an Ihren Reiseberater, um die Bedingungen zu erfahren. Die Höhe des Preisnachlasses hängt vom Abreisedatum und der geplanten Fluggesellschaft ab. Bitte beachten Sie, dass wir Sonderkonditionen erhalten und der Preisnachlass daher nicht immer dem öffentlichen Preis entspricht.
What you should pack depends entirely on the geography, climate, and local culture of the river you are visiting. There is no official dress code on any of the independent vessels we recommend—your choices should simply reflect comfort, safety, and the daily weather conditions.
Here is a factual breakdown of what to prepare based on your destination and the nature of river travel :
For European Rivers: -Temperatures on the water can change rapidly. Wind on the open sun deck makes it feel cooler than on land, even in summer. Always pack a lightweight windbreaker, a fleece, or a sweater for morning and evening sailing. -Seasonal changes: Spring and autumn require a mix of t-shirts, long-sleeved shirts, and light rain-resistant outerwear.
For Tropical & Subtropical Rivers
-Material choice: High humidity and heat require lightweight, loose-fitting, and breathable fabrics (linen, cotton, or moisture-wicking athletic wear). Protection: Long-sleeved shirts and light trousers are essential to protect against strong sun exposure and mosquito bites (especially at dawn and dusk).
Cultural etiquette:
-When visiting temples, pagodas, or traditional villages on shore, local customs often require covering your shoulders and knees. Keep a lightweight scarf or sarong in your daypack.
On the boat: -Bring flat, rubber-soled shoes or sandals with a good grip. Boat decks can become damp and slippery, and staircases between decks are often steep. -On shore: You will walk on a variety of terrainsfrom wet riverbanks and sandy paths to historic cobblestones and steep village hills. You will need at least one pair of closed-toe walking shoes or sturdy trainers. High heels or slip-on slides with no ankle support are not practical for shore excursions.
Smart luggage: Soft-sided bags fit better -Storage space is a key consideration on smaller ships, boutique barges, and traditional wooden boats. Whenever possible, use a soft duffel bag or flexible suitcase rather than a large, rigid hard-shell plastic case. Soft bags are easy to compress and slide completely under your bed frame or store inside the cabin closet once you have unpacked, saving valuable cabin floor space.
Technical and practical essentials -Sun/Rain protection: Polarized sunglasses (necessary to block river glare), a wide-brimmed sun hat, high-factor sunscreen, and a lightweight, packable rain poncho. -Insect protection: For tropical routes, bring a high-strength, DEET-based insect repellent. -Electronics & Adaptation: Standard plug sockets on board depend on the vessel's registration country. We will provide you with the exact electrical plug details (voltage and Type) for your specific ship well before your departure date. -Daypack: A small, lightweight backpack is highly recommended for carrying your water bottle, camera, and sunscreen during daily walks.